Concessionary Travel Schemes


West Sussex County Council provides a free older person’s bus pass OR a free senior railcard. Residents wishing to download an application form can do this through West Sussex County Council or by downloading this copy of the application form.

Once forms are completed, residents will need to submit their form along with copies of the required documentary evidence and a recent passport sized photo to PO Box 212, Waterlooville, PO7 6ZN (this address will be printed on all forms). A dedicated phone line for bus pass/free railcards queries is also available: 0845 0751018.


Senior Railcard

West Sussex County Council provides a one-year Senior Railcard (for those eligible and who do not have a bus pass) enabling you to can save a third off standard and first-class off-peak rail fares across Britain. You can also get 20% off the cost of the Senior Railcard if you already have a bus pass with a unique code from the Town Council.

To qualify for a West Sussex County Council senior railcard you must:

  • Be a permanent Haywards Heath resident and pay part of your council tax to WSCC.
  • Have reached the State Pension age and not be in possession of a bus pass
  • Have a unique code, issued by the Town Council (if you already have a bus pass)
Using the unique code number will entitle you to a discount of 20% off the purchase price of the Senior Citizen Railcard.  The railcard can be purchased online at or by telephone on 08448 714036 with the unique code.  To obtain your unique code number, please visit the Town Hall or call 01444 455694.


Please bear in mind that for either method of application, the railcard will be posted to you, so allow enough time for the application to be processed and sent to you before the expiry of your existing railcard. You will not be able to take the unique code to the station to exchange for a Senior Citizen Railcard.

For first time applications, evidence of your address and date of birth will be required. Please DO NOT send original documents. If you are renewing your rail card this evidence is not required.


Disabled Railcard System

The disabled railcard system provides a discount of one third off the cost of a railcard. Applications are made directly through West Sussex County Council. Please click here to access the relevant section and application available through West Sussex County Council. A unique promotion code can be obtained from the Town Council office with proof of age and address. 



Bus Pass

West Sussex County Council provides a five-year Bus Pass offering free off-peak (weekdays 9.30am to 11.00pm and all day at weekends and on bank holidays) bus travel in England for those who are eligible.


  • Bus passes for older people, providing free bus travel for West Sussex residents of State Pension age
  • Your pass is valid for up to 5 years. The expiry date is printed on the front of your pass. Expired passes are replaced free of charge and will be issued automatically.
  • West Sussex County Council does not charge for a stolen pass, if you provide a crime reference number.
  • This replacement cost for lost, damaged passes or those without a crime reference number is £10.00


Contact the West Sussex Bus Pass Information Line on 0845 075 1018.

What you need to provide when you apply
  • Carefully read the guidance notes and complete the application form.
  • This should be posted with your photocopied validation documents to: West Sussex Bus Pass, PO Box 212, Waterlooville, PO7 6ZN.
Your application MUST include:
  • the completed application form
  • one photocopy of a proof of age document
  • one photocopy of a proof of address document
  • one passport style/sized colour photograph of your head and shoulders with your name printed on the reverse
Please DO NOT send original documents. 



Disabled Persons Bus Pass

West Sussex provides a bus pass offering free bus travel to people who are disabled, incapacitated or medically unfit to drive. To access this information and apply, please see the West Sussex County Council website.

The form to apply for either a disabled person’s bus pass or railcard can be obtained from the West Sussex County Council website or can be collected from the Town Council Office in Boltro Road.